We are excited to announce that Kyndryl is hiring a Helpdesk Agent in 2025. This could be your gateway to an IT career. If you love helping others and have an interest in technology, but not necessarily tech experience, we want to hear from you.
As a Customer Service Representative, you will be the face and voice of Kyndryl. You will help customers solve their problems every day. You can apply for this role in person or opt for a remote type of work arrangement.
At Kyndryl, we value friendly, helpful, and empathetic people. We are looking for individuals who are eager to learn and grow with our company. As an L1 Helpdesk Agent, you will combine tech support with problem-solving and customer service. Kyndryl Hiring Helpdesk Agent 2025 – Exciting Opportunity.
This makes it a fun and fast-paced job where you will start learning and contributing right away. Our team is passionate about delivering exceptional customer experiences. We offer various locations to work from, including Bangalore, Karnataka, India.
We believe that everyone deserves a chance to see lots of career options up close before choosing their path forward. That’s why we offer a range of opportunities for our employees to grow and develop their skills. If you are interested in applying for this role, we encourage you to do so and take the first step towards an exciting career in IT.
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Key Takeaways
- We are hiring an L1 Helpdesk Agent in 2025
- No prior tech experience is required, just a passion for helping others
- You can apply for this role in person or opt for a remote type of work arrangement
- We offer various locations to work from, including Bangalore, Karnataka, India
- This role combines tech support with problem-solving and customer service
- We provide opportunities for growth and development to our employees
- You can start learning and contributing right away as a Customer Service Representative
Who is Kyndryl and Why Join Our Team
At Kyndryl, we create the tech systems the world needs every day. We aim to make a difference in people’s lives. Our goal is to build an inclusive world for everyone.
We want a workplace where everyone feels valued. It’s not just about your resume. We look for friendly, helpful people who are interested in technology. Kyndryl Hiring Helpdesk Agent 2025 – Exciting Opportunity.
Our Global Technology Impact
Kyndryl’s work reaches many countries. We help both small and big businesses. Our goal is to help them succeed and solve problems.
Company Culture and Values
Our culture is based on inclusivity and respect. We want everyone to feel welcome and valued. We believe in growth and skill development for all.
Work Environment in Bangalore
In Bangalore, our work space is collaborative. Our team is passionate and dedicated. We strive to make a positive impact globally.
Kyndryl Hiring Helpdesk Agent 2025: Position Overview
Want to start a career in IT but lack tech experience? This could be your chance. As a L1 Helpdesk Agent, you’ll mix tech support with problem-solving and customer service. We seek those passionate about helping others and interested in technology. Kyndryl Hiring Helpdesk Agent 2025 – Exciting Opportunity.
The role of a Helpdesk Agent is diverse, needing both tech smarts and people skills. Key responsibilities include fixing technical problems, solving them quickly, and making sure customers are happy. If you enjoy helping others solve problems, this might be for you.
This job lets you explore different career paths before deciding. You’ll work with a skilled team, learn from pros, and gain skills for future roles. Key benefits include:
- Opportunities for growth and development in the IT field
- Collaborative work environment with a talented team
- Chance to develop problem-solving and customer service skills
As a L1 Helpdesk Agent, you’ll be the first contact for customers needing tech help. Your tech knowledge and customer service skills are crucial for solving problems well. If you’re up for a challenging yet rewarding role, apply for this exciting chance.
| Key Skills | Requirements |
|---|---|
| Tech Support | Basic understanding of computer systems and software |
| Problem-Solving | Ability to analyze and resolve technical issues |
| Customer Service | Excellent communication and interpersonal skills |
Essential Skills and Qualifications
To be a Helpdesk Agent at Kyndryl, you need specific skills and qualifications. We look for people with a solid IT background and great communication skills. Anyone who has graduated in any field can apply if they have the right skills and experience. Kyndryl Hiring Helpdesk Agent 2025 – Exciting Opportunity.
Our perfect candidate has at least 1 year of experience in IT service desks. They should have basic IT and trouble-shooting skills. Also, speaking English well is key since you’ll talk to clients and colleagues from all over.
Key Requirements
- Graduate in any discipline
- Minimum 1 year of experience in IT service desk
- Basic IT skills and trouble-shooting skills
- Excellent English communication skills
We support a growth mindset and encourage learning and growth. If you have the right skills and experience, and you’re eager to learn, we want you on our team.
Technical Prerequisites
You also need to know a lot about IT. This includes operating systems, software, and hardware. Being able to fix common IT problems and solve them effectively is important too.
Your Journey at Kyndryl
Starting your journey at Kyndryl opens up a world of possibilities. It’s a chance to explore different career paths and find your strengths. We provide the tools and training you need to succeed, including becoming an expert with Microsoft 365, like Excel. Kyndryl Hiring Helpdesk Agent 2025 – Exciting Opportunity.
Our training programs are designed to help you grow. You’ll learn from experienced colleagues and get hands-on experience with new technologies. We offer a variety of training opportunities, including:
- Microsoft 365 certification
- Excel training
- Platform-specific training
- Soft skills development
At Kyndryl, we’re here to help you reach your career goals. With our support, you can unlock your full potential and succeed in your chosen field.
| Training Program | Duration | Outcome |
|---|---|---|
| Microsoft 365 Certification | 6 weeks | Expert-level knowledge of Microsoft 365 |
| Excel Training | 3 weeks | Advanced Excel skills |
| Platform-Specific Training | 4 weeks | In-depth knowledge of various platforms |
Comprehensive Benefits and Growth Opportunities
At Kyndryl, we see our employees as our greatest asset. We have top-notch resources and work with Fortune 100 clients. Every day, you get to innovate and grow. We offer benefits that let you choose what’s best for you, because kyndryl cares about your well-being. Our aim is to create a supportive environment for your growth and success. Kyndryl Hiring Helpdesk Agent 2025 – Exciting Opportunity.
Professional Development Programs
We have many programs to help you develop new skills and advance in your career. You can attend training sessions, workshops, and get mentorship. These opportunities will help you succeed in your role and beyond.
Certification Opportunities
We also offer certification programs to show off your skills and boost your career. These programs are designed to keep you updated with industry trends. They help you build new capabilities.
Career Advancement Paths
We’re dedicated to helping you reach your career goals. We have paths for both technical and leadership roles. Our goal is to support your growth and success every step of the way. Kyndryl Hiring Helpdesk Agent 2025 – Exciting Opportunity.
Our benefits and growth opportunities are all about supporting your well-being and success. We promise to help you grow and develop. We’re committed to giving you the resources and support you need to thrive.
| Benefit | Description |
|---|---|
| Professional Development Programs | Training sessions, workshops, and mentorship opportunities |
| Certification Opportunities | Certification programs to demonstrate expertise and enhance career prospects |
| Career Advancement Paths | Technical to leadership roles, with support and resources to drive success |
Conclusion: Your Gateway to an IT Career
At Kyndryl, we think diversity is more than looks or where you’re from. It’s about how you think and who you are. If you want to start an IT career but don’t have experience, this might be your chance.
Working as a Helpdesk Agent at Kyndryl means joining a team that values your unique view. And if you know someone who works here, get referred! Just pick “Employee Referral” when asked how you heard about us, and use your contact’s Kyndryl email.
We aim to build a place where everyone feels valued and can grow. So, don’t wait. Apply today and start your journey in IT with Kyndryl. Kyndryl Hiring Helpdesk Agent 2025 – Exciting Opportunity.
FAQ
What is the role of a L1 Helpdesk Agent at Kyndryl?
A L1 Helpdesk Agent at Kyndryl is a mix of tech support, problem-solving, and customer service. You’ll be the first point of contact for customers, helping them every day. It’s a fun and fast-paced role where you’ll learn and contribute quickly.
What kind of skills and experience are required for this role?
We’re looking for people who are friendly, helpful, and empathetic. You don’t need tech experience, but an interest in technology is a plus. You’ll need a graduate degree in any field and 1 year of IT service desk experience. Also, you must have excellent English skills and basic IT troubleshooting knowledge.
What kind of career growth opportunities are available at Kyndryl?
This role is a great starting point for a wide range of careers. As a Helpdesk Agent, you’ll see many different roles at Kyndryl. Many have moved up to higher levels or pursued further education and certifications.
What kind of benefits and professional development programs does Kyndryl offer?
At Kyndryl, we value your well-being and offer many benefits. You’ll have access to top resources and Fortune 100 clients. There are also chances to innovate and grow professionally. We provide training on platforms like Microsoft 365 and offer certification opportunities.
How can I get referred for a job at Kyndryl?
If you know someone who works at Kyndryl, you can get referred. When applying, choose “Employee Referral” and enter your contact’s Kyndryl email address.
